How can I repair the ps4 error nw-31297-2?

When we enter the password for our Wi-Fi router on the PS4 and try to connect, the ps4 error nw-31297-2 error message can appear. According to this error message, the PS4 cannot connect to the Wi-Fi network, and the WPA password may be incorrect. We need to investigate deeper because the most prevalent problem is not an incorrect WPA Wi-Fi password. It’s actually a fairly complicated error code with a variety of possible reasons and answers.

What does the error NW-31297-2 mean?

If their PS4 console’s attempt to connect to their network fails, they may receive ps4 error nw-31297-2 code. This can happen for a variety of reasons, but one of the most prevalent is an erroneous Wi-Fi password, particularly if you’re using the WPA security protocol. All online functionalities of your PS4 will become inaccessible if it is unable to interface with your modem/router due to error code.

What causes error code?

The PS4 code NW-31297-2 can be caused by a number of things. Let’s take a look at each of these arguments in more detail below.

The modem/router has stopped working:

Your modem or router, like computers, may freeze or become unresponsive. If it happens at random, it’s most likely because you’ve left the device on for an extended period of time. To keep your router in good working order and avoid connection slowdowns, you should restart it on a regular basis.

The wireless network is overburdened:

It’s possible that your modem/router will restrict new connections if it’s handling too many devices at once. You may need to refresh your internet connection first before connecting your PS4 by restarting the router, or you can disconnect other devices from the network to avoid a bottleneck, depending on your network equipment.

PS4 software that has been corrupted:

Due to a software fault with the PS4, the NW-31297-2 error message or code may appear on occasion. The error NW-31297-2 has been seen on PS4 consoles running modified or unofficial software. If you recently modified your PS4 software, you should consider restoring it to its original state to resolve the problem.

Low bandwidth/slow connection:

Your PS4 may be unable to establish a stable connection to the router if your network has grown too slow or has low bandwidth. If your router has encountered an internal error or is struggling to handle requests from a large number of devices, you may have a problem.

How can I repair the ps4 error nw-31297-2?

However, because there are various probable causes for this problem, you may need to perform multiple troubleshooting procedures in addition to double-checking that the password is correct.

1: Reset the router’s power:

If you’re certain you entered the password correctly, the next simple remedy is to reboot your modem/router. Simply turn the router off normally and unplug it from the power source for 30 seconds to accomplish this. After that, re-enable the router and verify the internet connection on your PS4 for any problems. If something else is interfering with the connection, move on to the next step in the list below.

3: Verify your PS4’s network settings:

If ps4 error nw-31297-2 still prevents your console from connecting to the router, you’ll need to modify its network settings. Here’s how to do it:

  1. Go to the PS4’s main menu.
  2. Go to the Settings menu.
  3. Navigate to Network.
  4. Set up Internet Connection is the fourth option.
  5. Re-configure your Wi-Fi settings and does a PS4 internet connection test afterward.

4: Turn off all other devices connected to network:

If limited bandwidth is causing the PS4 error code NW-31297-2, you can temporarily disconnect other devices from your home network. After that, reconnect your PS4 to your Wi-Fi and check if that solves the problem. If your PS4 internet works perfectly while all other devices are turned off, it’s possible that your router is just overcrowded. To solve the problem, limit the devices that use your internet when you wish to play on your PS4.

5: Modify the authentication type of Wi-Fi network:

Incompatible wifi network authentication type or security mode can produce PS4 error number NW-31297-2. To see if this is the cause of your problem code, go into your router’s settings and make sure WPA is enabled. Check your router manual or contact your internet service provider if you don’t know how to access your router’s user interface. If you’re using a personal router, you can also contact the router’s manufacturer for assistance.

6: Update the firmware on your router:

Routers, like conventional computers, require firmware upgrades on a regular basis to keep bugs and problems at bay. If you need assistance with this, again, contact your router vendor.

7: Restart the router:

Resetting your router is another crucial thing you may do in this case. Keep in mind that this operation will restore the router’s factory default settings. Connection configuration settings may be affected as a result of this. Before you reset your router, make sure to check with your ISP or router seller to see if there are any further steps you need to do.

8: In Safe Mode, restore the default settings:

The major cause of PS4 error code NW-31297-2, according to some, is a problem with the console itself. If none of the above options have worked, try resetting your PS4 settings in Safe Mode. Here’s how you can do it:

1. Shut off the PS4 completely.

2. When the PS4 is completely turned off, press and hold the Power button on the front panel until two beeps are heard.

3. After the second beep, which should happen around seven seconds after the first, release the Power button

4. Use a USB cord to connect your controller to the system, then hit the PlayStation button.

5. Select Restore Default Settings from the Safe Mode option.


The ps4 error nw-31297-2 can be fixed by hard or soft resetting your router and PS4, as well as returning the settings of your PS4 to default in safe mode. If your ps4 error nw-31297-2 continues losing Wi-Fi connection, you should attempt the tips and tactics in this article to fix the problem. Hopefully, one of these solutions will work for you and you will be able to solve your problem. Changing the router and DNS settings has also helped some users resolve the issue.

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